Keeping client accounts running, compliant, and funded.
For 15+ years I have owned the full account lifecycle for a statewide client portfolio across Texas — onboarding, training, technical support, compliance readiness, and annual renewals. Those sites operate under USDA and Texas Department of Agriculture regulation, with federal funding riding on whether their records hold up under audit.

That means my job has never been “close the ticket.” It has been to keep the client compliant, keep the client funded, keep the client long term.

I am trusted to travel statewide for on-site client management, and I am the lead point of contact for compliance reviews with state officials and third-party CPAs.

Account & Client Management Full lifecycle ownership across a statewide portfolio: onboarding program design, training material development, escalation handling, and executive-level reporting. Lead liaison for USDA/TDA regulatory reviews.

IT Systems Administration Global Administrator in Microsoft Entra ID and on-premises Active Directory — account provisioning and offboarding, MFA and authentication methods, security groups, license management. Microsoft 365 and Google Workspace administration, RDP and virtual workstation environments, print/file/web servers, vendor and procurement oversight.

Building the Tools Clients Use Ten years in the sign and display industry before IT, and I never put the design eye down. I build the dashboards, workbooks, training materials, and websites my clients work in every day — which is why adoption sticks.

Here are a few client-facing tools I designed, built, and maintain — websites, CRM workbooks, and compliance dashboards my clients use every day.